When the product commences its journey to the consumer, the charge case and buds both start out with a full charge. The battery will naturally decrease on its way to a customer. What this means is that when you receive your IQbuds, they may have no charge.
After charging for 30 minutes, you should have enough charge to pair the buds to your phone and start playing around with the product.
If you are looking to set up your EarID, we recommend leaving the buds in the charge case until both the battery in the buds and charge case is fully charged.
For the best results, we recommend leaving your buds on charge for 4-5 hours or overnight to fully charge before you begin using the product.