Please follow the steps in Troubleshooting – Charing Issues to first make sure it is not a charging issue. If that does not rectify the issue, please try the below.

Please do the following to determine the issue of no sound:              

• Try scratching the microphones of the right IQbud while it is in the ear. Please advise if there is sound.
• If there is sound the with both IQbuds charged, pair IQbuds to phone and stream music.
• If left IQbud outputs audio and right does not then please advise if there is intermittent sound.
• If there is intermittent sound then move the left IQbud close to the right IQbud (right bud in the ear and left bud very close to it) if sound heard in right IQbud, then please start move left IQbud away from right one and advise approximate distance before sound cuts out.

Please email us at care@nuheara.com with your results for further assistance.