1. 30-Day Money Back Guarantee.
1.1 RETURNING A PRODUCT PURCHASED DIRECTLY FROM NUHEARA.COM
If you change your mind about your purchase, we offer a 30-day (from time of delivery), money back guarantee on all new Products and a 15-day return policy on Manufacturer Refurbished items.
This is in addition to applicable statutory consumer guarantees, please refer to our Warranty Policy for information about our warranty.
Nuheara will provide a refund for the cost of the Product, not including any shipping charges, provided you return the Product in new condition and with the original casing and packaging and proof of purchase.
IQbuds2 MAX + Oto Pro tinnitus App bundle: In the case where a customer has purchased the IQbuds2 MAX + Oto Pro tinnitus bundle, the customer has 30 days to return the IQbuds2 MAX product to Nuheara. The Oto Pro tinnitus App subscription is non-refundable as part of this offer. So, a customer will be refunded the full price paid less the cost of the 12-month Oto Pro tinnitus App subscription (USD$150 - price varies by region), which the customer can continue to use to benefit their tinnitus management for the activated 12-month subscription period.
Gift Purchase: If the item, you have purchased is not suitable for the gift recipient then Nuheara’s 30 Day Money Back Guarantee applies.
The gift recipient or original purchaser can initiate the refund process. You can create a new return request following the below steps.
The refund will be credited to the original card or account used to purchase the gift. It cannot be given to the gift recipient.
Follow these steps to obtain a refund for a Product purchased from our Site in accordance with this return policy:
- To initiate a return, please fill out our return form. We will send you a Return Material Authorization (RMA) number and a pre-printed shipping label. An RMA is only valid for 14 days after issuance.
- Pack the Product in its original packaging and mail it in a sturdy box to ensure the product will be returned without damage. Be sure to include the RMA number in the packaging. The Product(s) you are returning is your responsibility until reaching our returns centre. We recommend you retain proof of postage for your records.
- Once the Product is received and verified, you will receive a confirmation email with the details of your refund.
- Your refund will equal your order total, plus any sales tax paid, minus shipping charges or 5% restocking fee in the case of items where no shipping has been charged.
1.2 RETURNING A PRODUCT PURCHASED ANYWHERE OTHER THAN NUHEARA.COM
If you purchased your product anywhere other than nuheara.com, you must return it to the original place of purchase for a refund or exchange, observing their particular return/exchange and money back policies.
Revised 25 January 2022