The Ear Buds

When your earbuds are in the case and you close the lid, the indicator lights will display the charging status of the earbuds, as shown below.

To check the status, press the front silver button for less than 2 seconds ('short press') to display the earbuds charging status again.

Help! Why is one light green and one light red?

This indicates that one bud is fully charged (the one indicated by the green light), and one does not have a full charge (indicated by the red light)

Help! Why do I only have one light showing up?

This means that one of the buds is not being recognised in the charge case. Please use our troubleshooting guide to help assist. 

The Charge Case

When the case is empty, and you open it, the indicator lights will show the charging status of the case as shown below. When your earbuds are in the case with the lid closed you can see the charging status of the case by pressing the button for more than 2 seconds ('long press')

Help! Why is my Charge Case showing the Far Left Light flashing Green?

The green flashing light means that this particular chargers’ battery is completely flat and requires you to full charge the charge case and the buds before use. This can often happen after a long period of inactivity. This means it may take a little longer to fully charge, but rest assured you will see the flashing light go solid once it has 25% charge.