With both buds in the charge case, short press the silver button. Both the Leftmost and Rightmost LED should light up.

If this does not happen, open the case, and slightly jiggle the bud from left to right in the charge case, and then shut the lid and short press the silver button. Do both LEDs now come on?

If this does not happen, swap both buds in charge bays and then quickly press the silver button again to see which LEDs come on.

The LED is not lighting up on either the Left side or Right side of the charge case, no matter if the Left or Right bud is seated on that side. 

It sounds like the issue lies in your charge case. Replacement Charge Cases can be purchased on our online store, or if you meet the warranty requirements please lodge the return form with the results of your testing.

Either the Left or Right bud is not registering in the charge case, no matter which side of the charge case it is in.

It sounds like the issue lies in your bud which is not lighting up. Replacement Left or Right buds can be purchased on our online store, or if you meet the warranty requirements please lodge the return form with the results of your testing.